Last updated: January 2025
Surkey Property Management ('we', 'our', or 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management services in Costa del Sol, Spain.
We process your personal data based on: Contract performance (service delivery), Legitimate interests (business operations, service improvement), Legal compliance (tax obligations, regulatory requirements), and Consent (marketing communications, optional services).
We collect information you provide directly to us, such as when you create an account, request services, or communicate with us:
• Personal contact information (name, email, phone number, address)
• Property details (address, access codes, specific requirements)
• Communication preferences and service history
• Website usage data and service interaction analytics
We use the information we collect to provide, maintain, and improve our property management services, communicate with you about services and updates, process payments and manage your account, and comply with legal obligations under Spanish and EU law.
We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share information with trusted service providers who assist us in operating our business, provided they agree to keep this information confidential.
We retain your personal data only as long as necessary: Service and contract data for the duration of our service relationship plus 7 years for Spanish tax compliance, Communication records for 3 years, Website usage data for 26 months, Marketing data until you withdraw consent. All data is securely deleted after these periods.
Some service providers (e.g., cloud hosting, analytics) may process data outside the EU/EEA. All transfers are protected by appropriate safeguards including adequacy decisions, standard contractual clauses, or certification schemes as required by GDPR.
Our website uses necessary cookies for functionality and optional cookies for analytics and performance improvement. You can control cookie preferences through your browser settings. Third-party services (Google Analytics) may set cookies subject to their own privacy policies.
Under GDPR and LOPDGDD, you have the right to: Access your data (Art. 15), Rectification of inaccurate data (Art. 16), Erasure/deletion (Art. 17), Restrict processing (Art. 18), Data portability (Art. 20), Object to processing (Art. 21), Withdraw consent (Art. 7), Lodge complaints with Spanish DPA (AEPD). Contact hello@surkey.es to exercise these rights.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
This Privacy Policy may be updated to reflect changes in our practices, services, or legal requirements. Material changes will be communicated via email or website notice 30 days in advance. Continued use of our services constitutes acceptance of updated terms.
If you have any questions about this Privacy Policy, please contact us at hello@surkey.es